Returns & Cancellation Policy

RETURN POLICY

MyTyrePoint is committed to providing you great quality products at affordable prices. In the rare case if there is undue delays in delivery of products (refer shipping policy) or find the product is not 'As described' on our website, or is received in a 'damaged' condition, we allow you to initiate a return within 48 hours of receipt of material.

Once received back at our warehouse in its original condition, along with the invoice, you will receive a store credit or a refund for the full amount

HOW DO I RETURN PRODUCT?

Follow these easy steps to complete your return:

1. Call us on +91-8700565256 to initiate your return & confirm the mode of returning the product to us.
   1. Delivery by a courier of your choice

      Select any courier service of your choice to return the product back to us.
      Ship your product along with the invoice, back to us at the address below:
      Icom Auto Solutions Pvt Ltd
      201, pooja complex, Veer Savarkar Block
      Shakarpur
      Delhi, 110020

   2. Shipping cost to be borne by you
2. Once we receive the product at our warehouse we will inspect it to ensure that it is in the same condition as it was sent to you in.

   Once the product has been returned to us in its original state, we will refund the money back to you via the original mode of payment.

   1. If you have paid online through credit/Debit card the refund will be processed on the same card.
   2. If you have paid through Cash on Delivery(COD), Your money will be directly paid in to your bank account via NEFT.

   Note:You must have initiated the return process within 48 hour from receipt of material.

IN CASE I CHOOSE TO GET MY MONEY BACK POST-RETURN, HOW DOES THE PROCESS WORK?

Please follow the steps highlighted above to return your product.

Once the product has been returned to us in its original condition, we will refund the money back to you via the original mode of payment.

1. If you have paid online through a credit/debit card the refund will be processed on the same card.
2. If you have paid through Cash On Delivery (COD), your money will be refunded via NEFT to your bank account. Once you initiate the returns process we will send you a link to enter your bank details for refund.

ON AVERAGE, HOW LONG DOES IT TAKE FOR MY RETURN TO BE COMPLETED?

Based on the return method chosen it normally takes 10-16 business days for you to get a refund issued against your return, assuming that the product is received back to us in its original condition. Here's how it works:

1. QUALITY INSPECTION AT WAREHOUSE (1-2 DAYS):

Once received at our warehouse, we take up to 2 days for the quality check of the returned product.


2. CONFIRMATION CALL (1 DAY):

Post quality check, we will call you to confirm receipt and issue store credit immediate.


3. REFUND OF MONEY (IF APPLICABLE): 2-3 BUISINESS DAYS

For cash refunds, it may take up to 2-3 business days to initiate the refund. It could take up to 3-4 business days for the money to be returned to your bank account, depending on your bank.

CANCELLATION POLICY:

1. If Tyre delivered are of wrong size or does not match with description of tyre ordered.
2. If there is any undue delay in delivering the tyres as per shipping policy of MyTyrePoint.com
   
3. If product is delivered damage condition and cannot be used in delivered conditions.

Since the tyre are matched to specific vehicles and not interchangeable easily, MyTyrePoint.com forbid the cancellation of any successful order made by customers. However, following are the exception for accepting cancellation requests:

For cancellation request, you need to contact at contact@mytyrepoint.com with reason and particulars of orders.